IMPORTANT: SAFE MARKETPLACE GUIDELINES! - Updated 2009-02-11

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IMPORTANT: SAFE MARKETPLACE GUIDELINES! - Updated 2009-02-11

Postby Firestorm ZERO » September 4th, 2008, 11:34 pm

The Marketplace helps fellow users to make deals with each other. But like other "classifieds" it is important to deal safely.

Check references

Active dealers/traders keep a record of references to show their trustworthiness. Sites like Heatware.com is one that allows people to view and leave references. eBay has their own feedback system as well.

Check the Owner in the Reference

Anyone can just provide URLs to the feedback references and imitate the user. So it is important to contact the user FROM that site. Be sure to contact them via the system (like the eBay Contact page) and receive a reply and verify on the same system. Example: Contacting the user by eBay but getting a "reply" via email is suspicious as email can be spoofed easily.

Ask for information

Get as much information of the user you will be dealing with. Name, address, city, phone, etc. As much as you can, and verify this info. Paypal shows each others info and eBay has a request for information if you are in an transaction.

Be cautious!

Only cross-ship with users you feel is trustworthy. For dealing with people with less reputation, you may want to ask the person if s/he is willing to send/ship first.

Look for other references

Many users use the same name or email across many websites. Do a quick Google search and research on the user.

If you feel any doubt, DON'T DEAL

If you feel something might go wrong, then don't take the risk.

NEW! Be wary of cheques!
I watched this at news the other day. Cheques even though the bank says they are "cleared" are NOT 100% cleared! The bank (well in Canada not sure on other countries) have the right to reverse the cheque even though MONTHS has passed.

NEW! Persistence pays off!

If you get scammed, be sure to check ALL trading/dealing sites like eBay, craiglist, kijiji and sites specific to the genre (like a figure fan site or art book fan site). You might never know, as the scammer might try to sell it off.
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Re: IMPORTANT: Check References!

Postby ADemon » September 7th, 2008, 8:40 am

My son goes to Spawn forums and the rule over there is "newbies have to ship first". The boardies over there don't compromise, they make it a rule.
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Re: IMPORTANT: Check References!

Postby jkno » September 8th, 2008, 4:39 pm

There should be a trade feedback thread here on Zero Type forums as well. I have my trade feedback at a Star Wars forums see here. I know people didn't trade much here on Zero Type but could help starting now.
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Re: IMPORTANT: Check References!

Postby H-Gurl » September 8th, 2008, 6:50 pm

Yeah, I'd like to see something like this implemented here too :)
I have a bit of FB on Dolly Market (a doll item and anime goods trading Board)

http://z3.invisionfree.com/Dolly_Market ... c=1383&hl=
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Re: IMPORTANT: Check References!

Postby matman » September 18th, 2008, 6:30 am

I like ADemon's approach. Since this forum is pretty, well, minimal, we know most of the regulars but it's growing. A fair and safer way to deal is to have the very new guys do the shipping first for trade. It's fair since we don't have any real ranks between commoners and it's safer for the people not to get fooled by scammers that join sites just to screw people off a few bucks.

I like the feedback idea, too. Most forum sites have one set-up as their own forum, but since we already have a "Discussions About Stores / Sellers" we could use that. Even if most of them are good transactions, it's always good to have feedback for reassurance for sellers and buyers.

Even though I was never able to sell a darn thing there, I like the way these guys set it up:
http://forums.shoryuken.com/showthread.php?t=127699
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Re: IMPORTANT: Check References!

Postby jkno » September 18th, 2008, 7:23 am

matman wrote:
Even though I was never able to sell a darn thing there, I like the way these guys set it up:
http://forums.shoryuken.com/showthread.php?t=127699


Sorry can't see that link unless registering (and I'm not doing that). Can you take a screenshot or something please?
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Re: IMPORTANT: Check References!

Postby matman » September 18th, 2008, 9:20 am

They pretty much tell everyone what we're already doing, just with more depth for people new to this.
He does offer very helpful tips for everyone to use for reference
===========================
Mail Fraud F.A.Q.
_____________________



:: How To File For Mail Fraud ::

Are you a victim of online fraud, or think you are a potential victim due to a single person or a company? Well, you have come to the right place to see what you can do to get your item/money back from the thieves.


:: Frequently Asked Questions (FAQ) ::

1. I think I have been ripped off. What should I do?
Go to any of the mail fraud sites listed below to file a complaint. I suggest filing for as many as you can.
2. When should I file for mail fraud?
If you have sent out numerous e-mails regarding your payment being received and/or item being sent and never received the item/e-mail within a 15-20 days from the date you shipped the item/payment, send out ONE LAST e-mail informing them that you will take action if they do not respond to your e-mails. If after 2-3 days of no response, start to file for mail fraud. The faster you file the mail fraud, the faster you will get what is owed to you.
3. The other party responds to my e-mails, but keeps giving me excuses and/or the run around. What should I do?
It's more than likely they just trying to buy more time. If they reply to your e-mails but keeps telling you that it will be shipped soon, over and over, notify them that you will be filing for mail fraud. File for mail fraud as soon as possible. Especially with PayPal and their 30-day policy (see FAQ #6). If you keep on letting them buy more time, they'll just keep giving you that same answer over and over until either the PayPal 30-day complaint is over, or if you forget about it and give up trying to get the item.
4. What do I need when I file a complaint?
Most of the time it's a win-win situation if you have most, if not all of the following..
You will need the following contact information of the other party:

Name
Address
Phone Number (if available)
You will need any of the following proof and/or evidence: (the more the better)

Email and/or Instant Message conversations
Proof of shipment of item
Proof of payment (Credit Card Bill, Check Statements, PayPal, Receipts, etc.)
5. I paid for something online with a credit card, money order, check or cash and I never received the item. What should I do?
If you paid with credit card, notify the credit card company, and inform them of the situation. Tell them you want to dispute the charge, and they will investigate.
If you paid with a money order, you can go back to the place you bought the money order from or call the number that is on the receipt stub from the money order and have them do a 'stop payment'. What 'stop payment' does is, it prevents the person from cashing it in. But if the money order has been cashed already, there is nothing that can be done, unless you file for mail fraud. Also, the receipt stub that was on the money order can also be used as proof of payment, as well as proof of them cashing it when they track the money order.
If you paid with a check, its similiar to a money order. You can do a 'stop payment'. If the check has been cashed, there is nothing that can be done, unless you file for mail fraud. If the check has been cashed, you can ask your bank for a bank statement concerning the check. This will be used as proof that the person cashed your check.
If you paid in cash, this will be harder as there is no proof/receipt that you sent it. So, send at your own risk.
6. I ordered something online using PayPal. What should I do?
PayPal's policy is that, you have 30-days to file a complaint. If after 30-days, you are out of luck. If you have not received a response and/or item within 20-days, file a complaint with PayPal. If by any chance, you do receive the item, you can cancel the complaint with PayPal. If the other party is at fault, PayPal will recover whatever money is owed to you, IF the money is in the other party's account. If there is no money in the account, there is nothing that can be done unless you used your credit card on PayPal to pay for the item (see FAQ #5).
7. Does there have to be a certain value before I can file for mail fraud?
No. It's not the cost and/or value of the item, inorder for you to file for mail fraud. It's the principle. You can file for mail fraud whether your lost or the item costs, $5.00, $100.00, or even $1,000.00. Mail fraud is a crime and a federal offense. Legal action can be taken against the the other party if they are found guilty if they do not return what is owed to the respectful ower.
8. When is it a good time to send out an item once I have received payment from buyer via PayPal?
There have been instances where a seller has sold an item (most of the time expensive items) to a buyer, whether it be a hard to find game, cellphone, systems, electronics, etc., and a couple days later, the payment was reversed. Most of the time, the payment is reversed due to stolen credit cards, stolen bank account information or just plain scam.

Most sellers ship the item the next day after receiving the payment. Its good to be quick on shipping, but its also bad. If the payment was a scam/reversed, it takes PayPal 1-day to find out, email you and reverse the payment (2 days max..but rarely). Once payment is reversed, PayPal will do an investigation to see if it indeed was a fraudulent payment. If you're lucky to read the email before it is sent out, than you've saved yourself from losing an item. If not, and the package is already on the way to the scammer, go back to the place where you shipped the package and request it back do to an investigation and fraudulent payment.
Best suggestion is to:

Ship item 2-3 business days after you have received the payment. This will give you enough time to see if there is problems with the payment.
Overseas countries are places to watch out for. Those are where most scammers are located and are hard to get back your item once its shipped. Some countries are:
Singapore
Lithuania
Malaysia
Send package with Delivery Confirmation. This will show the tracking of the package, proof of shipment and proof of arrival to buyer. This is a major factor when it comes to providing proof of shipment.
9. I have a question but its not mentioned above. Can you help me?
Sure. Just post your question and I will gladly try to help you answer any of your questions you might have.
:: Domestic ::

Contact your nearest local law enforcement agency such as Police Department or Sheriffs Department and inform them of the situation. Some local law enforcements do have Fraud Departments to help you with your cases.

Contact your nearest local law enforcement agency such as Police Department or Sheriffs Department and inform them of the situation. Some local law enforcements do have Fraud Departments to help you with your cases.

International Fraud -- econsumer.gov
econsumer.gov Complaint Form
International Web Police
Canadian Consumer Information Complaint Form
Phonebusters
P.O. Box 686
North Bay, Ontario
P1B 8J8
Canada

Toll Free Phone: (888) 495-8501
Toll Free Fax: (888) 654-9426
Email: info@phonebusters.com


Council of Better Business Bureaus
220 - 44 Byward Market Square
Ottawa, Ontario
K1N 7A2
Canada

Phone: (613) 789-5151
Fax: (613) 789-7044
Email: ccbbb@canadiancouncilbbb.ca


:: Miscellaneous ::

SquareTrade -- File a dispute. SquareTrade will be the mediator.
SquareTrade Online Dispute Resolution Service -- FREE
4 Step Process To Resolve Disputes
What is Online Dispute Resolution?
PayPal Email Help Form
PayPal Service Center:
PayPal Customer Service Agents are available to help you during the following times:

7:00 AM EST to 1:00 AM EST Monday through Friday
9:00 AM EST to 11:00 PM EST on Saturday and Sunday
Call us toll-free at: 1-888-221-1161

We may only discuss an account with the account-holder. Please have the following information available when you call:
Your telephone number
Your email address
The last 4 digits of your credit card or bank account registered with PayPal
For security reasons, we must verify the above details before discussing any account-specific information.

TRADING:
For trading threads, make sure to post WHAT YOU WANT and WHAT YOU ARE TRADING.


Any time you are posting, please describe the item in full detail. I know this should be common sense but please write as much as possible. If the disc is scratched, write that. If the case is cracked, write that. If its missing the charger, write that. Write that. WRITE THAT!

eBay:
If you are selling on eBay, it is acceptable here. The only thing you must do it write IN THE THREAD TITLE "ON EBAY". Some people don't have eBay accounts or don't like dealing with them so please make sure you write that in your title.

PACKAGING:
if you are trading/selling electronics (which is highly likely here) package these things so that it has enough bubble wrap/peanuts/newspaper. I dont care what you use just pack it good so if it's dropped it does no harm. I received a gamecube yesterday that was just in a box with no packaging at all. it was just thrown in in a box and came to my house damaged.

let's say for example Jack bought a gamecube from Bob. Jack gets the gamecube but the gamecube does not work upon arrival because of poor packaging/ lack of packaging. If Jack can post pics of how the package is and it does show that it is poorly packaged, I will make BOB give Jack a full refund!

After your transaction:
After the transaction is over (good or bad), post in this forum. This is so people can check on the seller/buyer to see how good or bad he was.

VERY USEFUL TIPS:
1. always send merchandise with a confirmation number (.60 cents).

2. If you don't have packing supplies, use newspaper for shipping supplies instead of peanuts and bubble sheets.

3. Try to avoid sending cash and using western union.

4. Keep track of what you bought. Save the PMs from people you buy and sell until the transaction is complete.

I think everyone does a good job of this, not to mention everyone here seems to know what to expect if you'are familiar with eBay, it's posted there just in case.
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